bugscreen
Last updated · 30 July 2026

Terms of Service

These Terms of Service ("Terms") govern your access to and use of BugScreen (the "Service"), operated by BugScreen Limited ("we", "us"). By creating an account, installing one of our SDKs, or otherwise using the Service, you agree to be bound by these Terms on behalf of yourself and/or the legal entity you represent (together, "you"). If you do not agree, do not use the Service.

1. The Service

BugScreen is a software-as-a-service bug-reporting platform consisting of (a) a web console at bugscreen.app, (b) client SDKs for Android, iOS, and React Native applications, and (c) backend APIs that receive bug reports and forward them to the third-party issue trackers and messaging tools (such as GitHub Issues, Jira, ClickUp or Slack) that you configure, and store the screenshots and logs attached to those reports for the period set out in the Privacy Policy. We may add, change or remove features at our discretion.

2. Definitions

  • Authorised Tester means an individual you permit to exercise a build of your application and to submit reports to BugScreen through one of your SDK integrations — for example an employee, a contractor, or a tester you have enrolled in a beta programme. What makes someone an Authorised Tester is your permission, not the type of build they are running: a teammate you have flagged as a tester on a production build is an Authorised Tester.
  • Customer Data means data submitted to the Service by you or your Authorised Testers via the SDKs or console, including bug descriptions, screenshots, device metadata, and configuration.
  • Integration means a third-party service you connect to BugScreen (e.g. GitHub, Jira/Atlassian, ClickUp, Slack).

3. Eligibility and Accounts

You must be at least 18 years old and able to enter into a binding contract to use the Service. You are responsible for keeping your account credentials and SDK keys secure, for all activity that occurs under your account, and for promptly notifying us at [email protected] of any suspected compromise.

4. Fees and Payment

BugScreen offers a free plan and paid plans. The available plans, their prices, and what each one includes are set out at bugscreen.app/pricing. This section applies if you subscribe to a paid plan.

  • Billing and renewal. Paid plans are billed in advance for each billing period — monthly or annual, as selected when you subscribe — through our payment processor, Stripe. Your subscription renews automatically at the end of each period, and we will charge the payment method on file, until it is cancelled.
  • Cancelling. An administrator of your organisation can cancel at any time from the billing section of the console, which opens Stripe's billing portal. Cancellation takes effect at the end of the period you have already paid for: you keep your paid plan until then, and your organisation moves to the free plan afterwards. We do not refund the unused part of a period that has already started.
  • Refunds. Fees are non-refundable except where a refund is required by law. Nothing in this section affects any statutory right you have that cannot be excluded or limited.
  • If a payment fails. Stripe will retry the payment over a period. While it does, your organisation keeps its paid plan; if the subscription is ultimately cancelled for non-payment, the organisation moves to the free plan. We do not send payment-failure emails ourselves — the billing page in the console shows a past-due notice, and Stripe may email you directly — so please keep your payment method up to date. Separately from the above, we reserve the right to suspend, restrict, or downgrade access where fees properly owed remain unpaid.
  • Plan limits. Each plan includes set limits on apps, reports per month, Integrations, and seats. When a limit is reached, further requests are refused rather than charged for — we do not bill overage or charge for usage beyond your plan. The monthly report allowance resets at the start of each billing period; the limits on apps, Integrations, and seats are not periodic, so reaching one of those is cleared by removing something or by moving to a plan with a higher limit, not by waiting.
  • Price changes. We may change our prices. If a change affects your renewal price, we will give you at least 30 days' notice before the renewal it applies to, so that you can cancel beforehand if you do not wish to continue at the new price.

5. Acceptable Use

You agree not to, and not to allow any third party to:

  • use the Service to violate any law or infringe any third-party right;
  • deploy the SDKs to collect reports from the general public rather than from your Authorised Testers;
  • upload content that is unlawful, defamatory, harassing, or that contains payment card data, government-issued identifiers, or special-category personal data (as defined under applicable data-protection law) unless we have agreed in writing;
  • probe, scan, or test the vulnerability of the Service except under a written authorisation;
  • attempt to reverse-engineer, decompile, or copy the non-open-source components of the Service, or use the Service to build a competing product, except to the extent such restrictions are prohibited by applicable law;
  • interfere with the integrity or performance of the Service or the data it contains, including by submitting reports at a volume designed to degrade service for others.

6. Customer Data and SDK Reports

As between us, you retain all right, title, and interest in Customer Data. You grant BugScreen Limited a worldwide, non-exclusive licence to host, process, transmit, and display Customer Data solely as needed to provide, secure and support the Service, and — in aggregated and de-identified form only — to improve it. You are responsible for (a) the lawfulness of Customer Data and the basis on which you collect it from your Authorised Testers, (b) providing notice to your Authorised Testers about the data collected by the SDKs, and (c) deleting Customer Data when no longer required.

Where we process personal data on your behalf, our role is that of processor and yours is that of controller. Our processing details, security measures, and sub-processors are described in the version of our Privacy Policy and the sub-processor list published at the time of access; those documents are incorporated into these Terms by reference. Our Data Processing Addendum (DPA) sets out our processor obligations, including documented processing instructions, sub-processor terms, and assistance with data-subject requests. The DPA is published at bugscreen.app/dpa, is identified by the version date shown on it, and is incorporated into these Terms by reference — it takes effect when you accept these Terms and requires no separate signature. It forms part of, and prevails over conflicting provisions in, these Terms with respect to the processing of personal data.

7. Third-Party Integrations

BugScreen can forward issues, tasks, or messages to GitHub, Jira, ClickUp, Slack, and other Integrations you choose to connect. When you authorise an Integration, you authorise us to transmit relevant Customer Data (including bug descriptions and screenshots) to that Integration on your behalf. We are not responsible for the availability, security, or terms of any Integration, and your use of it is governed by the third party's own terms.

8. Service Availability

We aim to keep the Service available, but we do not guarantee uninterrupted access. The Service is provided on an "as is" and "as available" basis. Scheduled maintenance, third-party outages (including AWS and Integrations), and events beyond our reasonable control may cause downtime. No service-level agreement applies unless one is separately agreed in writing.

9. Beta Features

Features identified as beta, preview, or experimental are provided "as is", may be changed or discontinued at any time, and are not subject to any availability commitment.

10. Confidentiality

Each party agrees to protect the other's non-public information it receives under these Terms with at least the same care it uses for its own confidential information (and never less than reasonable care), and not to use it except to perform under these Terms. These obligations do not apply to information that: (a) is or becomes publicly available without breach of these Terms; (b) was lawfully in the receiving party's possession without confidentiality obligations before receipt; (c) is independently developed without use of or reference to the disclosing party's confidential information; or (d) must be disclosed by law, regulator, or court order, in which case the receiving party will (to the extent legally permitted) give prompt notice so the disclosing party can seek a protective order.

11. Intellectual Property

The Service, including the BugScreen console, SDKs (excluding any portions licensed as open source), trademarks, and documentation, is owned by BugScreen Limited and its licensors. We grant you a non-exclusive, non-transferable right to access and use the Service while your account remains active. Feedback you submit may be used by us without restriction or obligation.

12. Warranty Disclaimer

To the maximum extent permitted by law, the Service is provided without warranties of any kind, whether express, implied, statutory, or otherwise, including any warranty of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, error-free, or secure.

13. Limitation of Liability

Nothing in these Terms limits or excludes either party's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be limited or excluded under applicable law; or (d) your obligation to pay amounts properly owed for the Service.

Subject to the paragraph above, and to the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising out of or related to these Terms or the Service, whether in contract, tort (including negligence), or otherwise. Subject to the same paragraph, each party's total aggregate liability arising out of or related to these Terms in any 12-month period will not exceed the greater of £100 or the fees actually paid by the Customer to us in that period.

14. Indemnification

You will defend and indemnify BugScreen Limited against any third-party claim arising out of (a) your or your Authorised Testers' use of the Service in breach of these Terms, (b) Customer Data, or (c) your violation of applicable law.

15. Termination and Suspension

Either party may terminate these Terms for the other's material breach that remains uncured 30 days after written notice. We may suspend or restrict your access to the Service immediately and without prior notice if (a) your use poses a security, legal, or reputational risk to us or another user; (b) you breach the Acceptable Use section or any law; (c) your usage materially exceeds reasonable limits or threatens platform stability; (d) any fees properly owed remain unpaid after written notice; or (e) we are required to do so by law or a regulator. We will lift the suspension once the underlying issue is resolved.

On termination, your right to access the Service ends immediately and Customer Data is handled in accordance with the retention schedule in the Privacy Policy — screenshot and log attachments expire 30 days after upload, and account records are deleted manually on request rather than on an automatic schedule. We do not offer a self-service export: if you ask us before termination takes effect, we will use reasonable efforts to provide a copy of the account and configuration records we hold for you, handled manually by our support team. We do not store bug report content: the durable record of your reports lives in the Integrations you connected, which remain under your control. Sections that by their nature should survive (IP, confidentiality, disclaimers, liability limits, indemnity, governing law, miscellaneous) will survive.

16. Force Majeure

Neither party will be liable for any delay or failure to perform (other than a payment obligation) to the extent caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labour disputes, internet or telecommunications failures, denial-of-service attacks, pandemics, government action, or failures of upstream cloud providers. The affected party will use reasonable efforts to mitigate the impact and resume performance.

17. Changes to the Terms

We may update these Terms from time to time. If we make a material change, we will give reasonable notice (for example, by posting a notice in the console or sending an email). Your continued use of the Service after the update becomes effective constitutes acceptance of the revised Terms.

18. Governing Law

These Terms are governed by the laws of England and Wales, and each party submits to the exclusive jurisdiction of the courts of England and Wales for any dispute, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

19. Miscellaneous

  • Entire agreement. These Terms, together with the Privacy Policy, the sub-processor list, and the DPA, constitute the entire agreement between the parties with respect to the Service and supersede all prior or contemporaneous communications, proposals, marketing materials, and representations on that subject.
  • Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving the original intent.
  • No waiver. A party's failure or delay in exercising any right under these Terms is not a waiver of that right, and a single or partial exercise does not preclude further exercise of the same or any other right.
  • Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets. Any prohibited assignment is void.
  • Notices. Legal notices to us must be sent to [email protected]. We may give notice to you via the email address on your account or by posting in the console.
  • Relationship. The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, or employment relationship.

20. Contact and company details

Questions about these Terms can be sent to [email protected].

BugScreen Limited is a private limited company registered in England and Wales, company number 17247095. Registered office: Friarsfield, Glaisdale, Whitby, England, YO21 2PS.

    Terms of Service | BugScreen